Privacy Policy

Personal information

Personal information refers to information or opinions about, or from a person who is identified, or who can reasonably be identified from that information. We respect the privacy of the information we collect, store and disclose. We take all reasonable steps to keep your information secure with appropriate safeguards, including password protection, controlled access and data encryption; however the transmission of information via the internet (by way of email or other service) is never completely secure, so we can’t guarantee security of your data and any transmission is made at your own risk. 

This applies to everything we do, including visitors to our website and social media channels. By using our media you consent to our privacy policy. We take our obligations seriously and have implemented practices to comply with United Kingdom law. We do not make any representations about third parties; how they use personal information, or how it is linked to ours. 

Collecting information

We collect personal information for a variety of reasons, including: 

  • More effective response to requests 

  • Planning and management of our media and services 

  • Improve or support the services we provide 

  • Customise your experience 

  • Network analysis and system administration 

  • Maintaining security 

  • Ensuring business continuity 

  • Maintaining business records for audits and reporting obligations 

  • Compliance with legal or regulatory requirements and defending or pursuing litigation 

  • Investigate complaints about us, or you (if we have reason to suspect you are in breach of our terms and conditions, or have engaged in unlawful activity) 

What do we collect

We do not collect all the types of personal information listed below. We may only collect one or two items relating to a particular person. The information we collect and hold may include: 

  • Name and occupation 

  • Contact details; email address and phone number 

  • Information about your computer; our website pages you visit, location, IP address, operating system and browser using “cookies” or “applets”. This de-personalised information helps us analyse usage and enhance the experience we provide 

The kinds of interactions where we collect all, or some of your information can include: 

  • When you contact us, submit a request or comment 

  • When you enter a competition 

  • When you register or create an account with us 

  • When you post material to our media 

When using our media we may ask you to “opt-in” to consent to our sending you communications, use or disclose your information. We will comply with your decision should you decide to “opt out”

Retaining and disclosure

We hold on to your information only for as long as necessary, after which we take reasonable steps to destroy or de-identify it. We only disclose your information with trusted partners for the purpose, or related purpose it was collected. When requested or required, we may be obliged to share your personal information with United Kingdom Government agencies.

Occasionally we use external businesses to manage our media and some are overseas. Your information will only be shared with third parties who are committed to maintaining security and confidentiality in connection with our services. 

Reviewing your information

We take all reasonable steps to ensure your information is accurate and you are entitled to access the information we hold about you. If you wish to review, or make changes please contact us. In rare circumstances, we may refuse to correct your information, in which case we will notify you of our reasons and the process for taking your request further. 

Changes to this policy

We regularly review our privacy policy to ensure it is in accordance with best practice and legislative changes. Any changes will be incorporated into a new version and made available on our website. The most recent published version will apply to how we use your personal information. 


Concerns or complaints


If you have any questions, comments, requests or issues please contact us immediately. We treat all complaints seriously, and investigate all issues brought to our attention: